FAQs

FAQs

Shopping Information

SHIPPING CARRIERS


Delivery will be made using JNT. All delivery will be supplied with a tracking code to track your shipment.

DELIVERY TRACKING NUMBER

Delivery tracking number will be emailed to you once it is made available. We usually ship within 3 working days after confirmation of payment.

DELIVERY DURATION

Upon confirmation of payment, delivery is usually within 3-5 working days for Peninsular Malaysia. Delivery for Sabah and Sarawak may take up to 5-7 business days.

TRACKING YOUR PARCEL

You can use tracking code provided.

RECEIVER’S RESPONSIBILITY

It is the customer’s responsibility to arrange a receiver for the shipment. We can only ensure that we ship to the correct address supplied to us during checkout process. It is advisable to consider having work/office address as receiving address over residential address. Please ensure the shipping address given is absolutely correct and accurate because we are unable take responsibility with inaccurate information.

Payment Information

What Payment Methods Are Accepted?

TOYYIBPAY PAYMENT GATEWAY

TOYYIPAY enabling online purchases to be paid physically with cash at popular retail chains, outlets or via online using global credit cards, debit cards, charge cards, e-banking, and e-wallets.

TOYYIPAY – Affiliate Banks Include:

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Returns & Exchange

RETURNS & EXCHANGES

Our return policy is only applicable for defective and damaged item.

We do not provide refunds. You can only change for another product or products which cost the same or higher within 7 days of receiving the goods provided it is unworn, unwashed, unaltered, unscented condition with all tags attached. if there are any price differences, you have to top up the difference.

Buyer will bear the cost of deliveries, return and taxes if imposed. Any product that you want to change for is subject to availability. You must contact us within 3 days of order receipt, and return your unwanted items within 7 days of receiving your products.

Please contact us.